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FAQ

How is my monthly credit card bill calculated
A user cannot login
I forgot my password
Who can see user cost or billable rates
How to send a new user invitation email?
I cannot see a task to log time against?
What is an archived user?
How do I view or edit a different user's timesheet? (for administrators)
How do I view or edit a different user's timesheet? (for approvers)
How to view unsubmitted timesheets?
What is the difference in plan types?
How do I receive a receipt for my monthly bill?
Can a contractor use my account to invoice me for hours they worked?
What is the difference between project dates vs task dates?
Who can create an invoice
Can I Import my data into Timogix
How can I close my account?
How do I change the default date format?
I am receiving an error when saving a PDF. There was a problem reading this document (23).
How to show hidden grid columns
I cannot find a project to assign my expense too

A user cannot login

Description

If a user cannot login, either their email and password is incorrect. If they attempted 5 times in a row unsuccessfully, then their account will be locked out from any further login attempts. Another reason is the user may be archived. Both of these scenarios will be detailed here.

Details (See screenshot below)

A user is locked out
If a user has attempted 5 unsuccessful login attempts the user cannot login. Uncheck the box to allow the user to try again. As the user may not know the password, you may want to change the password and let this user know what the correct password is.
A user is archived
If a user is archived they cannot login. This is used when a user is not part of your company anymore and they do not need to use the system, but you want to keep the data for historical purposes. Once you archive a user it will free up slots for additional users.

FAQ

A user cannot login

Description

Details (See screenshot below)

Screenshot

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