If a user forgets their password and cannot login, there are two ways to reset the password. One is an administrator can reset the password in the user setup screen. Click here to view the user setup screen help. The second option is to request a password reset. This option will be detailed here.
Click the Forgot Password link located on the login screen.
The company code is the prefix in the URL that you received from your administrator. When accessing the system it is considered the subdomain. See the below screenshot which shows how to find your company code. If you have issues finding it, please contact your administrator.
Enter your email address that you use to login. Once entered, click the Reset Password button and instructions on how to reset your password will be emailed to you.